5-Session Weight Loss Package

T&Cs

• Includes 5 x 60-minute 1-to-1 sessions.
• Valid for 6 months from the date of purchase. All five sessions must be completed within the validity period.
• After redemption, FitBeat will send a confirmation email within 1 business day, including a link to the FitBeat booking portal.
• Sessions should be booked at least 48 hours in advance where possible. Same-day and last-minute requests are subject to coach availability.
• The member and coach will agree on an initial session schedule, typically weekly or bi-weekly, during the first session.
• Sessions are delivered at the member’s home, condo gym or FitBeat’s gym at 325 New Bridge Road, subject to availability.
• Sessions may be rescheduled free of charge with at least 24 hours’ notice.
• Rescheduling with less than 24 hours’ notice will result in 100% session forfeiture.
• No-shows will result in full forfeiture of the session credit.
• If FitBeat cancels or reschedules a session due to coach illness or emergency, the session will be fully credited back and rebooked at no cost.
• FitBeat will match each member with a coach whose specialism aligns with the programme goal.
• Coach preferences such as male/female coach or language may be indicated at booking.
• If the matched coach becomes unavailable, FitBeat may substitute a coach with equivalent qualifications and specialism, with the member’s knowledge and consent.
• Package is non-transferable and for personal use only.
• Package is non-refundable once redeemed. If the package has never been used, a full refund may be requested through Tribe within 14 days of redemption.
• Partially used packages are non-refundable.
• A brief health screening questionnaire must be completed before the first session.
• FitBeat may require medical clearance where a material medical condition, injury or contraindication is disclosed.
• FitBeat coaches are not medical practitioners and do not provide medical, physiotherapy or medical nutrition advice.